Terms of Service

Last updated: 2026-07-23

These terms govern your use of Revenue Recovery Engine (“RRE”, “the service”), a service offered by SmartFlow Digital LLC, a West Virginia limited liability company (“SmartFlow Digital”, “we”, “us”). By signing up you agree to them. If you’re agreeing on behalf of a business, you represent that you have authority to bind that business.

The service

RRE provides an AI voice agent, missed-call SMS text-back, lead-reactivation campaigns, speed-to-lead follow-up, and a dashboard that aggregates the results. We bill on a monthly subscription basis with a free trial as advertised at signup.

Acceptable use

• You will only use RRE to contact people who have a prior business relationship with you, an active opt-in, or another legal basis under TCPA / CTIA / CASL rules.
• You will honor opt-outs immediately. We honor them automatically; do not attempt to override.
• You will not use RRE for high-risk industries that violate carrier SHAFT rules (sex, hate, alcohol, firearms, tobacco) or for prohibited industries (gambling, payday loans, etc.) without separate written approval.
• You will not impersonate another person or business, or instruct the AI to do so.

These rules are stated in full in our Acceptable Use Policy, which is incorporated into these terms.

Your content

You retain ownership of all data you upload (lead lists, business details, scripts). You grant us a limited license to process it for the purpose of providing the service. We will not use your data to train shared models or share it with other customers.

14-day free trial

Your first 14 days are free. You add a payment method at signup, but you are not charged until your free trial ends — and we align your trial to run through your reactivation campaign’s launch, so the free window covers your live campaign rather than the 1–3 business days of setup. The point is simple: your campaign gets a fair chance to book you real jobs before you pay anything.

Cancel any time before your trial ends, through the billing portal, and you will not be charged. In the rare case a charge posts before your 14-day trial has fully run — for example, if your campaign launch is delayed — contact us and we will refund that first charge. The trial is a chance to see the service work before you pay; it is not a guarantee of any specific number of booked jobs or any other business outcome.

Fees and billing

After your 14-day free trial ends, your subscription begins and renews monthly (or annually, if you chose the annual option) until cancelled. You can cancel at any time through the billing portal; cancellation takes effect at the end of the current period. Because the first 14 days are free, you generally won’t see a first-period refund — if the service isn’t for you, cancel before the trial ends and you won’t be charged. We do not refund partial periods after the trial.

Usage charges (Twilio numbers, SMS, voice minutes beyond your plan’s allowance) may be passed through at cost. We’ll notify you before any meaningful overage charge takes effect.

Termination

We may suspend or terminate accounts that violate these terms, abuse the service, or place us at legal risk. We’ll give 30 days’ notice and a chance to cure where reasonable. On termination we’ll provide an export of your data and delete it within 90 days.

Disclaimers + limits

The service is provided “as is” and “as available”, without warranties of any kind, express or implied (including implied warranties of merchantability, fitness for a particular purpose, and non-infringement). AI agents can make mistakes; you remain responsible for any contracts, prices, or commitments made on behalf of your business. We do not warrant any specific uptime, throughput, or business outcome beyond our reasonable best efforts. To the maximum extent permitted by law, our total aggregate liability is limited to the fees you paid in the 12 months before the claim.

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to the service or these terms, even if advised of the possibility of such damages and regardless of the theory of liability. These limits do not apply to your payment obligations, to your indemnification obligations below, or to liability that cannot be limited under applicable law.

Indemnification

You will defend, indemnify, and hold harmless RRE and SmartFlow Digital LLC and their officers, employees, and agents from and against any third-party claim, and any resulting losses, damages, liabilities, costs, and reasonable attorneys’ fees, arising out of or relating to: (a) the lead lists, contacts, business details, scripts, or other content you provide; (b) your breach of the consent and compliance attestations you make at signup (including TCPA / CTIA / CASL consent, SHAFT-category and PHI representations, and list ownership); (c) the calls, texts, or messages your business directs through the service; or (d) your use of the service in violation of these terms or applicable law.

RRE will defend, indemnify, and hold you harmless from and against any third-party claim that the service, as provided by us and used in accordance with these terms, infringes that third party’s United States patent, copyright, or trademark rights — excluding any claim arising from your content, your configuration or instructions, or your combination of the service with anything we did not supply.

The party seeking indemnification will promptly notify the other of the claim, give that party sole control of the defense and settlement (provided no settlement imposes a non-monetary obligation on the indemnified party without its consent), and reasonably cooperate. This section states each party’s entire liability and exclusive remedy for the third-party claims it covers.

Assignment

Neither party may assign or transfer these terms, in whole or in part, without the other party’s prior written consent, except that either party may assign these terms without consent to a successor in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, on written notice to the other. Any attempted assignment in violation of this section is void. These terms bind and benefit the parties and their permitted successors and assigns.

Force majeure

Neither party is liable for any failure to perform caused by circumstances outside that party’s reasonable control, including natural disasters, war, terrorism, civil disturbance, government action, labor disputes, or failures of upstream infrastructure (internet, hosting, payment networks, telecommunications carriers, AI/LLM providers). The affected party will give prompt notice and use reasonable efforts to mitigate.

Severability

If any provision of these terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Entire agreement

These terms, together with our Privacy Policy, any applicable Data Processing Agreement, and any order form or written addendum executed by both parties, constitute the entire agreement between you and RRE concerning the service, and supersede any prior or contemporaneous agreements or communications.

Governing law and venue

These terms are governed by the laws of the State of West Virginia, USA, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, you and RRE consent to the exclusive jurisdiction and venue of the state and federal courts serving Raleigh County, West Virginia (where SmartFlow Digital LLC maintains its principal office) for any dispute not subject to arbitration.

Arbitration and class-action waiver

Any dispute, claim, or controversy arising out of or relating to these terms or the service that the parties cannot resolve informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, seated in Raleigh County, West Virginia. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this provision.

Class-action waiver. Disputes will be arbitrated only on an individual basis. You and RRE each waive any right to bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate more than one party’s claims or preside over any class or representative proceeding.

Carve-outs. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in the courts named above to protect its intellectual property or confidential information, in each case without waiving this arbitration provision. To the extent any dispute proceeds in court rather than arbitration, each party waives any right to a jury trial.

Changes

We’ll post material updates here and notify active customers by email at least 14 days before they take effect. The version in effect is identified by the “Last updated” date at the top of this page.

Questions? Back to home or email legal@smartflow.tools.