Terms of Service

Last updated: 2026-05-27

These terms govern your use of Revenue Recovery Engine (“RRE”, “the service”), a service offered by SmartFlow Digital LLC, a West Virginia limited liability company (“SmartFlow Digital”, “we”, “us”). By signing up you agree to them. If you’re agreeing on behalf of a business, you represent that you have authority to bind that business.

The service

RRE provides an AI voice agent, missed-call SMS text-back, lead-reactivation campaigns, speed-to-lead follow-up, and a dashboard that aggregates the results. We bill on a monthly subscription basis with a free trial as advertised at signup.

Acceptable use

• You will only use RRE to contact people who have a prior business relationship with you, an active opt-in, or another legal basis under TCPA / CTIA / CASL rules.
• You will honor opt-outs immediately. We honor them automatically; do not attempt to override.
• You will not use RRE for high-risk industries that violate carrier SHAFT rules (sex, hate, alcohol, firearms, tobacco) or for prohibited industries (gambling, payday loans, etc.) without separate written approval.
• You will not impersonate another person or business, or instruct the AI to do so.

Your content

You retain ownership of all data you upload (lead lists, business details, scripts). You grant us a limited license to process it for the purpose of providing the service. We will not use your data to train shared models or share it with other customers.

7-day results guarantee

If you complete onboarding, provide a usable dead-lead list of at least 100 contacts within 48 hours, and we fail to book at least one qualified appointment within 7 days, we’ll refund your first month in full. “Qualified” means: a real person, on your calendar, agreed to a time, with a service you offer. Not applicable if the lead list is obviously stale, contains numbers that fail TCPA compliance, or has fewer than 100 contacts.

Fees and billing

Your subscription renews monthly until cancelled. You can cancel at any time through the billing portal; cancellation takes effect at the end of the current period. We do not refund partial periods except under the 7-day guarantee above.

Usage charges (Twilio numbers, SMS, voice minutes beyond your plan’s allowance) may be passed through at cost. We’ll notify you before any meaningful overage charge takes effect.

Termination

We may suspend or terminate accounts that violate these terms, abuse the service, or place us at legal risk. We’ll give 30 days’ notice and a chance to cure where reasonable. On termination we’ll provide an export of your data and delete it within 90 days.

Disclaimers + limits

The service is provided “as is” and “as available”, without warranties of any kind, express or implied (including implied warranties of merchantability, fitness for a particular purpose, and non-infringement). AI agents can make mistakes; you remain responsible for any contracts, prices, or commitments made on behalf of your business. We do not warrant any specific uptime, throughput, or business outcome beyond our reasonable best efforts. To the maximum extent permitted by law, our total aggregate liability is limited to the fees you paid in the 12 months before the claim.

Indemnification, consequential-damages waiver, and assignment provisions are pending counsel finalization. [COUNSEL TO FINALIZE — this notice will be replaced with the finalized clauses, which will not materially expand customer obligations beyond what reasonable SaaS agreements typically require. Material changes will be announced under the Changes clause below with at least 14 days’ notice.]

Force majeure

Neither party is liable for any failure to perform caused by circumstances outside that party’s reasonable control, including natural disasters, war, terrorism, civil disturbance, government action, labor disputes, or failures of upstream infrastructure (internet, hosting, payment networks, telecommunications carriers, AI/LLM providers). The affected party will give prompt notice and use reasonable efforts to mitigate.

Severability

If any provision of these terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Entire agreement

These terms, together with our Privacy Policy, any applicable Data Processing Agreement, and any order form or written addendum executed by both parties, constitute the entire agreement between you and RRE concerning the service, and supersede any prior or contemporaneous agreements or communications.

Governing law

These terms are governed by the laws of the State of Delaware, USA. Disputes go to the courts of New Castle County, Delaware, or to confidential arbitration if both parties agree.

Changes

We’ll post material updates here and notify active customers by email at least 14 days before they take effect. The version in effect is identified by the “Last updated” date at the top of this page.

Questions? Back to home or email legal@smartflow.tools.