Acceptable Use Policy

Last updated: 2026-07-23

This Acceptable Use Policy (“AUP”) governs your use of Revenue Recovery Engine (“RRE”), a service of SmartFlow Digital LLC. It is part of, and incorporated into, our Terms of Service. If there is any conflict on acceptable use, this AUP controls. Violating it may result in suspension or termination under the Terms.

1. Consent and permitted contact

You may only use RRE to call or text people from whom you have a lawful basis to do so — prior express written consent under the TCPA / CTIA / CASL, an established business relationship, or another valid legal basis. You are responsible for obtaining and maintaining that consent for every contact you upload or that your business calls or texts through RRE, and for keeping records of it. You confirm this at signup.

2. Opt-outs

You will honor opt-out requests immediately and permanently. RRE enforces STOP/unsubscribe automatically and maintains a durable do-not-contact record; you must not attempt to override, circumvent, or re-import an opted-out contact, and you must honor opt-outs across any other system you use.

3. Prohibited content (SHAFT and more)

US carriers prohibit A2P messaging for “SHAFT” categories and other high-risk uses. You will not use RRE for content or businesses involving sex or adult content, hate speech, alcohol, firearms or ammunition, tobacco or vaping, cannabis, illegal drugs, gambling, payday or high-interest lending, or other categories carriers prohibit — without separate written approval where any exception is even available. You also will not send unlawful, deceptive, harassing, or fraudulent content.

4. No impersonation

You will not impersonate any person or business, or instruct the AI agent to do so, and you will not misrepresent your identity, affiliation, or the purpose of a call or message. The AI agent discloses that it is an AI assistant, and that calls are recorded, at the start of each call; you will not disable or undermine that disclosure.

5. No protected health information

RRE is not HIPAA-eligible. You will not transmit protected health information (PHI) through the service, and medical, dental, or clinical practices should not use RRE for patient communication.

6. Lead lists

You will not upload purchased, rented, scraped, or third-party lead lists. Lists must consist of your own contacts with a lawful basis to be contacted (past customers, prior quotes or inquiries, your own opt-ins). RRE blocks known non-compliant list sources.

7. Security and integrity

You will not attempt to gain unauthorized access to the service or other customers’ data, interfere with or disrupt the service, probe or scan it, or use it to send malware or engage in any activity that violates applicable law.

8. Enforcement

We may investigate suspected violations and may suspend or terminate accounts that violate this AUP, abuse the service, or place us or the carriers at legal risk, as described in the Terms of Service. Questions about this policy: support@smartflow.tools.