Keep your number. Move it onto your AI line — free.
Porting moves your existing business number into RRE so the AI line answers it directly — nothing to forward. It’s free, your number keeps working the whole time, and it typically completes in 5–10 business days.
How it works
- 1
You give us the details from your current phone bill
The list below — number, carrier, account number, PIN, and the account address/name. Getting these exact is what keeps a port smooth.
- 2
We submit the port request to your carrier for you
We file the Letter of Authorization (LOA) on your behalf. You don’t deal with your old carrier.
- 3
Your carrier verifies and releases the number
This is the 5–10 business-day part — it’s carrier-to-carrier and out of our hands. Your number keeps working normally the entire time.
- 4
On the port date, it switches to your AI line
No downtime. Calls to your number now reach your AI agent directly, with no forwarding to maintain.
When should you port?
During your 14-day trial → forward instead
Keep your number where it is and forward it to your new RRE number (your dashboard shows the exact carrier dial codes). It’s instant, reversible, and commitment-free — the right way to try RRE.
When you commit → port it in
Once you’re staying, port your number so the AI line answers it natively — no forwarding to maintain. We suggest porting after the trial because a port takes 5–10 days and isn’t something you want to reverse mid-trial.
What to have ready
Getting these exactly right is the single biggest factor in a smooth port — most delays come from one detail that doesn’t match your carrier’s records. Pull up your latest bill or log into your carrier account and copy them as they appear:
- The number you want to port
- Your current carrier
- Your account number with that carrier
- Your port-out PIN / passcode
- The service address on the account
- The authorized name on the account
- The business name on the account (if different)
Your account number and PIN are sent securely and stored encrypted — we use them only to submit this one port request.
What can delay or reject a port
A carrier can hold up a port for any of these — none are permanent; fix the issue and we resubmit:
- The details don’t match their records exactly. The #1 cause. Even a suite number or a middle initial can trip it.
- An unpaid balance or a past-due account. Clear it with your current carrier first.
- The account is under contract or has a hold. Some carriers block ports until a term ends.
- The number was ported or changed in the last ~30 days. Carriers enforce a cooldown.
- The number is part of a bundle. It may need to be split off before it can move.
- The requester isn’t the authorized account holder. The LOA has to be signed by the person on the account.
Carrier notes
US number portability is federally required, so essentially every carrier must release your number. A few have extra steps:
Major carriers — Verizon, AT&T, T-Mobile, Comcast Business / Xfinity, Spectrum, CenturyLink, Cox, Frontier: port cleanly.
VoIP — RingCentral, 8x8, Vonage, Nextiva, Ooma, Grasshopper: usually fine; you may need to “unlock” the number and get a port-out PIN first.
Google Voice — requires unlocking your number (small fee) before it can port.
Prepaid mobile — Cricket, Metro, Boost, Straight Talk: portable, but you’ll need the account number, PIN, and zip on file.
Toll-free (800/888/877…) — moves through a different process; start a request and we’ll handle it.
Ready to port your number?
Existing customers: start a free port request from your dashboard → Settings → Phone routing. We’ll email you as it progresses. New here? Start your trial on an instant RRE number and port whenever you’re ready.